Privacy policy.
At Happy Haitian Commodity House, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, communicate with us, or use our services.
We believe in transparency and want you to feel confident and secure while interacting with our business. Whether you are browsing our products, making purchases, subscribing to updates, or contacting our team, we are dedicated to handling your information responsibly and in accordance with applicable privacy laws.
By using our website, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is managed and the choices available to you regarding your personal data.
Information we Collect
At Happy Haitian Commodity House, we collect personal information including your name, email address, phone number, billing and shipping address, and payment details when you place an order or subscribe to our newsletter. Payment information is processed securely through trusted third-party payment processors to ensure your data's safety. This information helps us provide, personalize, and improve our services for an authentic and seamless experience with our traditional Haitian products.
How You Use the Information
At Happy Haitian Commodity House, we use the information you provide to process your orders efficiently and ensure timely delivery. Additionally, with your consent, we may send updates or marketing emails to keep you informed about new products, special offers, and promotions. You always have the option to opt out of these communications at any time. We also analyze data to improve our website and services, enhancing your overall experience with us.
Shipping and Returns
At Happy Haitian Commodity House, we take pride in providing authentic Haitian products prepared with care, quality, and freshness in mind. As a small business dedicated to preserving the authenticity of our products, many of our items are carefully prepared and packaged after your order is placed to ensure you receive the freshest products possible.
To maintain this level of quality, orders are typically processed and prepared within 48 hours after purchase before shipment. Customers should expect delivery within approximately 5–7 business days from the date the order is placed, depending on shipping carrier timelines and destination.
We encourage customers to inspect their orders promptly upon delivery. Due to the nature of our products, we are unable to accept returns on items that have been opened, used, or altered in any way.
If you experience an issue with your order, refund requests must be submitted within 48 hours of purchase or delivery and should include relevant details and supporting photos when applicable. Requests submitted after this timeframe may not be eligible for review or refund consideration.
Please note:
Opened or used products are non-refundable
All refunds are subject to review and approval
Shipping fees are non-refundable unless the issue resulted from our error
We sincerely appreciate your understanding and support. Thank you for choosing Happy Haitian Commodity House, where authentic Haitian flavors, freshness, quality, and customer satisfaction remain at the heart of everything we do.